Internet are a rip off company they have charged me money without my permission for an unknown reaso

They had run out of Fiat Tipos so upgraded us to the next size up. This was welcomed as I think we'd have struggled to fit all of our luggage otherwise.

All Good

The lady at the counter of basel MLH Airport was super rude and did not have the car inspire I waited one hour .

See below. The staff were relentless in giving the hard sell for extra more expensive insurance to the point of harassment and threats about financial loss. On returning the car the same staff then refused to speak English

¡Horrible! Había alquilado un coche por unos 60€ por un día y cuando llegué a la oficina me hicieron pagar otros 61€ porque decían que mi tarjeta no funcionaba para el depósito del coche (que eran como 1500€) cuando sí que funcionaba, cosa que comprobé en el banco y SI que funcionaba aunque el personal de la oficina de Goldcar me dijo que no por lo que tuve que pagar por el seguro a todo riesgo cuando yo no quería ese seguro. Me gustaría además saber donde puedo presentar una queja por ello.

I think it’s a really vile practice of goldcar to force you to buy their insurance online (there’s no other way to secure the booking online) then brazenly declare when you go to collect the car that the insurance you HAVE to buy is useless and will not cover you. I picked their cheapest cover and just bought my own (for about £12) but you could see the disappointment on the lady’s face when she couldn’t extort an extra £100 from me. If they’re going to use such money grubbing tactics why not just charge more for the rental? They really should be taken to court. I’m also still waiting for my credit card refund.