Poor service

Was not told I would need copy of my auto insurance declaration page in advance—I had only copied my proof of insurance card . They tried to charge me an extra $22/day for collision insurance that I had. Was able to get hold of my insurance magenta who told them I had collision coverage. But this took a lot of time. I will never use this company again. Also has tank was only 1/2 full.

Honestly speaking this place is some sort of a SCAM. I had clearly Third Party Insurance and Zero Excess included in my rental voucher, while it took a long time to release the vehicle. I had to seek easyrentcar's assistance. Luckily they were very helpful and have supported me during the process, so I got the car finally released. However, I'm sorry to type that but I can't recommend Easirent rental agency. They do not respect the booking conditions and, by the way, their cars are not in that good condition either.

Absolutely great. So I got a great price and great assistance when it was needed. I was surprised by the engagement that the booking agency had in resolving my problem. Five-star service.

My car wasn’t ready and they didn’t have any for me to rent.

First, you have to find where to wait for the shuttle. It’s not obvious, and calling Easirent just took me through a phone tree and then no one ever answered-rang forever. Tried twice. Then you ride to the pickup spot with a somewhat surly driver, about 10 minutes. Then you wait in a very long line, with only 1 customer service agent, who is snippy and telling everyone they have to have proof of EVERY DETAIL of their personal auto insurance. Your card isn’t enough- need to show comprehensive, collision, and liability in detail, or they won’t rent to you. THEN you wait 15 minutes for a teenager to retrieve your car. And then you can go on your way. Car was nice and clean, at least.

Car was a disaster. Dirty, smelly, scrapped up, Poor maintenance, 2 tires needed 5-10lbs air each day. Counter staff unorganized, car turn around took almost 1 hr, and waited at airport for 1 hr to be picked up. Seats and interior so dirty we cleaned in ourselves and purchased blankets to sit on. Tank was near zero.