Poor service

Yes it gets Confusing from with the pick it up and wait to drop it off because if you check on the GPS it’s sending you to your previous location and that the new location even though it’s like five minutes away but it would be appreciated if you take out the old address from your GPS system

This particular branch was terrible. Added on £500 in hidden fees. Rude counter staff that talked to you like you was a idiot and wasting there time. Just ripped us off.

We waited very long for the shuttle van to pick us up at the airport and it took longer to pick up the car than other rental agencies because everything was hand written. The car exterior was ok, but the interior seats were heavily stained and pretty disgusting. We had to buy some towels to lay on the seats. The car also was completely out of windshield fluid with terrible wipers, so when it drizzled, it dirtied the windows and made it difficult to see. I had to buy and fill the windshield fluid tank. The car was also making loud noises from below, which was a little disconcerting. Having the paperwork computerized at pick up would have sped the process up some as well.

Everything was good except I confused it with E-Z at the airport and waited in line there for over 15 min. to find out I was in the wrong place ... my fault; not yours.

Was really impress with the friendly pickup driver. He was so friendly. So nice to meet a smiling face when you arrive at the airport.

The staff was friendly. The person driving the courtesy bus was somewhat reckless speeding through traffic. The vehicle was given to me very dirty on the outside. It should have been washed in order to see the damages better.

Booking was fine