It is easy, don’t have to wait for long time, we have a very good Experiences.

Very slow on pick up and not much communication during wait to be served. Staff could be mor friendly. Full check car on drop off and write all ok on paperwork.

The counter staff never got the info from your agent that our plane was landing at 2:20 instead of 1 They wanted to charge us extra and then they realized it was less than a 2 hour difference. I was not aware that we needed to bring our insurance card. The list was not clear.

Booking was easy

Jamal the service representative rented me a vehicle with two bald front tires! Literally no tread, I took a picture with a penny in what would have been the tread area to show just how bald the tires were. I addressed the lack of safety, but apparently Jamal stated “that’s all he had for a vehicles”. I checked the lot and saw at least 7 other vehicles.

I felt the booking was misleading. I reserved assuming a cost, but ended up paying much more. Net, I could have found for the same price a rental more convenient and closer or at the airport.

Same as above

Staff did nothing to address the issues with car. And they uphold me when I insisted I did not need something (I 95 toll and there is no toll on I 95