I waited almost an hour to queue and complete the formalities for picking up the car.

I am very dissatisfied with the rental company. They refused to accept my pre-translated driver's license and insisted I get it translated locally.

The staff were very patient and processed everything quickly.

I booked an medium SUV kia Sportage but the counter staff convinced me for an mercedes GLA180 upgrade without asking me how many passengers and luggage I have. At the end my family have to suffer limited space throughout Melbourne journeys for 6 days in GOR. Hope for customer oriented services instead of money making. Will not return again.

Like: Good experience and car is in good condition
Dislike: Except that floor mat is not placed inside the car