Crowded (and hidden) shuttle bus, too far from the airport, too slow at check

The wait time wasn't long, but most of the time was spent trying to upsell insurance or vehicle upgrades!

As above waited a while to be served at the desk but when served staff were very helpful.

Easy straight forward booking system.

Great car. Very impressed with the service provided as it was very straight forward. I added a second driver which was done without any issues.

We requested an Audi A3 and get a BMW1, so feel we like st out a bit here.

Booked a VW Polo, received Citroen C3 with 30k kms on it. Nice, surprisingly spacious, economical. We were very happy with the rental. Budget/Avis did not nitpick at every little scratch that was not listed on the car damages sheet - at pickup there was nobody present, and we were asked to take pictures of any scratches we find that are not marked (we found a few) - and keep the pictures until return, on return they only glanced at the vehicle, said everything is ok and that was it.