Great staff. Bad car.

Overall service was satisfactory, but during pickup, the staff seemed to treat us differently. We had two families renting cars, and at first, they tried to push me to upgrade. When I refused, I ended up with a Series 1 car, which was very small and not the specified SUV model. However, my friend with the same reservation was upgraded to a Series 3 for free. The only apparent difference was that I was served by a South Asian staff member. Everything else was fine.

It's great to rent from a big company.

Aggressive insurance upselling, deceiving customers by saying you can't rent a car without insurance.

Drop off was a bit stressful and confusing.

Insurance package for 0 excess quite expensive and come with additional fee. My booking price is 123 GBP. Insurance is 37 GBP as Budget officer told me. At the end, final price is 173 GBP. Additional fee 13 GBP was added up such as License fee and Location surcharge. I think those fee should include in booking price.