No mandatory purchase of Avis insurance.

When picking up the car at the airport, the staff was not very friendly. However, when we had to change the car because it was too small, another staff member was very helpful and assisted us.

Cairns airport is small, with 2-3 rental car service counters in close proximity. You can get the car just across the street, and we didn’t have to queue. The issue was an extra charge for taxes! Although we noticed it right away, the AVIS staff insisted on charging our card, otherwise we wouldn't get the car. Despite explaining that all taxes had been paid, they wouldn't budge. When asked which specific tax it was, they couldn't clarify. The worst part was that they deceived me by claiming it was a deposit to be refunded upon return, even though the charge on the card was clearly for the rental. However, the staff were polite throughout and tried to help for a long time. It seems foreign customer service is really unprofessional. We contacted the rental platform but they couldn't resolve it in a short time. To avoid delaying our trip, we had to pay, planning to deal with it after returning home.

Both pickup and return are inside the airport. The instructions are very clear.

The Avis staff were great to deal with and the car was an absolute dream to drive. The price I got was almost unbelievable. The return process was clear for the public holiday. An overall great experience.

The website and app are very easy to use. The prices are very clear (and great!) I will be using Easyrentcars.com again in the future.