Pickup was quick. I had reserved a Forester, but found a nail in the tire upon receiving the car. Reported this to the front desk, and they promptly replaced it with an X-Trail.

The service attitude was very friendly and attentive.

Went to the wrong place, the staff helped change the location and the car model. Excellent service.

AVIS has many branches, most airports have one, so it's very convenient. Returning the car is easy; just park it in the designated area and drop off the key. But make sure to return it with a full tank. They will try to sell you insurance similar to a no-deductible policy. If you've already bought full coverage insurance from your home country, you don’t need it. Otherwise, it’s smarter to buy it, as you might encounter wildlife like kangaroos on the Great Ocean Road.

We picked up the car at around 5am in the morning on July 5th, and gave them our credit card for deposit purpose. However, we realised we were charged $196+ immediately for no reason as the total amount in the invoice is only $29+ for baby car seat. We wrote to them via email as after service calling is not available, until now we haven’t received any response! Don’t think I will use Avis any more!

Very good booking platform with efficient customer service officers