Fairly satisfied, but the damage compensation fees exceeded the estimated level. Since no photos were taken at the time, the requested damage pictures via email and phone have not been provided. Asked for a contact email from the rental company on-site, but they didn’t provide it. Follow-up contact received no response. Will not choose this company again in the future.

The rental company had excellent service, and there weren't too many people, so I barely had to queue.

The attitude was lukewarm, and they said the insurance from Zuzuche was not good enough, recommending an additional $17 per day insurance to reduce the deductible to $500, otherwise, it would be $5500 if something happened. You could also choose not to buy it! The pick-up staff had a cold attitude. When I got to the company, I encountered a Chinese staff member who also mentioned the cold attitude of the pick-up staff and was indifferent as well. They kept saying the Zuzuche insurance was useless. When I rented a car via Zuzuche at the Gold Coast, that company never mentioned anything about the insurance. I suggest Zuzuche provide renters with clear guidelines and regulations about the insurance.

Car was as expected and performed up to expectations although I only did 75 km

Booking handled easily and professionally and every was performed as expected.

Dealer did not initially accept the qeeq deposit/voucher. Needed to negotiate and get a refund for this.