disappointed. I book a Honda "civic" & got a Kia "Fonte"

The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.

Vehicle exactly as booked. Pick up process was took about 10 minutes but getting the car took another 15. AND it wasn't clean. Had to wait an extra 5 minutes for a wash and the floor was not vac,d, windows dirty. For the price, good value, but Routes needs to streamline their operation. Drop off took about 15 minutes as that was also another painful process. Shuttle service was good comparable to others. Also make sure you have a copy of your insurance

It had sticker glue on the side window (fairly large) that was a little embarrassing. I would’ve appreciated if not being on the car.

I waited a fair time for pick up but some other folks said they’d been waiting almost 40 mins to be picked up by the shuttle. I would now only use your service when I expect to have tons of time.

I got an excellent deal through and was very pleased with their service AAA+

Good, easy to use service, highly recommend

I thought the staff could have talked to me more directly. They seemed to think that I knew more than I really did.