disappointed. I book a Honda "civic" & got a Kia "Fonte"

The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.

The reception area is set up like a hotel front desk with 2-3 staff members, mostly of Indian nationality, including those inspecting the cars. Overall, communication was smooth.

The Durango was nice. The pickup and drop-off location was far from the airport with only two shuttles, but then, the price was more reasonable than companies located right at YVR. I think the staff could have been more friendly and helpful. For example, they should probably at least show where the gas cover button is! Thoroughly enjoyed driving the vehicle though!!!

The platform was good and price protector was great. However, when flights were cancelled due to weather in New York, we had to simply cancel and rebook so the price was not as good. Needs to be easier to shorten and/or extend without completely cancelling and starting over.

Routes car rental is a group of people who have absolutely no Interest in customer service. They are rude beyond belief. I was there for 2 hours and witnessed 4 different parties having problems and all 4 turned away and went to a different rental company. Just do not under any circumstance go here

Pleasant to work with

Like: staff friendly, efficient and car was very clean. Will use them again.
Dislike: nothing I did not like.