trouble free and affordable

It's okay

Compared to my last rental experience with AVIS, the efficiency and service were vastly inferior. Returning the car early required cash payment, which was very frustrating.

Counter staff did not arrange for our pick-up from the airport. Even though they sent me an SMS the day before arrival with instructions to call them when we arrived, when I called them upon arrival, the staff did not know about our booking and made no arrangement to pick us up from the airport. Only after 2 phone calls later did they pick us up. When we arrived at their office, they did not have our car ready. Several excuses were made with no regard for the time we lost just waiting for the car to be ready. All in all, after our long flight, we got into our car 2 hours after the booking time.

The counter staff was nice and helpful, it’s the condition, age and dirtyness of the car that was not acceptable...

My only minor criticism was that I didn’t receive the car that I ordered. Otherwise, the experience was great and I will use them again.