Terrible counter staff.

The vehicle met our needs.

Excellent service

I had no problem doing the rental online. When we got to PBI, we waited close to an hour for our shuttle to come. We later learned that the driver had driven through the airport pick-up area once at least with a vehicle that did not have the company logo on it. The driver was courteous and apologetic. He hadn't even stopped to see if there were any passengers waiting. We had to call easirent twice before we were finally picked up. Also, we had paid for a full-size car and were given a mid-size car instead because there were no full-size cars available. We did reserve one!! The manager did tell us not to refill the gas tank because of this, even though this really didn't remedy the situation. The entire process took about 90 minutes to complete, which was way too long!!!

There was a long wait for the shuttle to pick me up. And it was not quick to get the car either. Staff was good. The computer was slow and the slowed down the process of renting. There was no windshield wiper liquid! that was really problematic. The car did not have a full tank of gas either.

She was working by herself .No way she could serve two people together.

Yes , because I dropped off to hotel .The hotel helped get a ride to the Airport in 20 minutes.

It took too long to be picked up at the airport over one hour, And another hour at the counter. I was charged extra for picking up the car late that I had already paid for. I was requested to pay extra to activate the sunpass. It was a terrible experience. I wouldn’t recommend this company to nobody. The only good thing was the car and the counter guy he had great customer service skills.