Waited for more than an hour for shuttle at midnight. No answer to call. Took another rental service

Very slow on pick up and not much communication during wait to be served. Staff could be mor friendly. Full check car on drop off and write all ok on paperwork.

This particular branch was terrible. Added on £500 in hidden fees. Rude counter staff that talked to you like you was a idiot and wasting there time. Just ripped us off.

No shuttle bus on return, I had to pay $25 for taxi

Need to let customers know What time shuttle bus starts service and ending time and we can see if it meets our schedule.

The line in the office was insane. The whole booking and return process of the site is completely disorganised and has no in-out flow like normal rentals. They just pick random cars off the grass and yard outside. Cars were scruffy. Be prepared to wait at least an hour to collect or return a vehicle.

The car was in a terrible condition, car body panels hanging off, scratch’s, dents. The customer service was terrible. We were told we had to take out additional insurance and if we didnt take it they would cancel the booking. We were held over a barrel and blackmailed in to it. We will never ever book from a smaller company ever again.