Very Good

The staff provided detailed explanations.

First of all, I booked a Nissan Note, but got a Polo instead, which was very old. I raised the issue of the size difference, but the staff said they classify cars based on the number of doors. The Note has 5 doors, and the Polo has 5 doors, so they are considered the same class. However, on the rental site, the Polo and Note have different prices. Secondly, the rental slip given to me did not even list the Note, which means if you book a Note, you will definitely get another model instead. Is this consumer fraud? Thirdly, on the last day, we filled up the gas to the original level when we picked up the car. We drove from the Wine Museum to the Black Sand Beach and then to the airport to return the car, covering no more than 20 kilometers. We added 10 euros worth of fuel, and the gauge didn't move. We added another 5 euros, and it still didn't respond. We suspect the fuel gauge might be broken. Adding fuel worth approximately 130 RMB for 20 kilometers with no change in the gauge is suspicious. When we returned the car, we explained this to the staff, but they pretended not to understand and eventually charged us an additional 10 euros. Very dissatisfied with this rental experience.

Wish the directions for where to get the shuttle for the ride to the rental car place was a little bit more clear than it was. The ride to the car rental place is about 10 min from the airport. The person at the counter asked us where we were going and warned of us the area we were driving. Great Advice. Loved the fact the this was a 24 hour rental agency.

Excellent service; good car.

There was a very long wait to get to the office from the airport to pick up the car. And the price we paid for full insurance is too high (15 euros per day) as compared to another place on the island where they only take 9 euros per day for the same insurance !