Waiting for car and cleaning car was not good but car was reliable and in good condition.

The store is fine, but there's no Chinese service which makes communication difficult. It can be troublesome for people with poor English. Returning the car is easy; just scan it in the parking lot.

The officer was totally confusing. We received multiple tickets. When you add them all up it was $1000+ but she kept insisting us we will be charged around $150 in the end. Later on she said $250 - it was a complete mess. We noticed scratches and damages in the car and when we asked for another car she said "just take a photo of the damages and you should be fine" what does that even mean? Terrible service.

Very good

No

I prepaid for the tank of gas & was told that it would be prorated. I returned the car with more than half tank but was billed for the full tank...

Great & smooth experience

Didn’t have a van so gave me a pickup or told me to drive to another location that might have a van at 11pm after a 12hr flight. Made our house move very difficult.