They promised I wouldn't need to buy fuel, yet I still spent over 50 dollars.

Totally unsatisfied, the staff were all frowning.

- lots of charges added at the time of pickup. Was probably in the small print at the time of booking, but should be more clear. - car group advertised was a Jeep Cherokee - ended up with something (although in the size category) couldn't be included in the same category if car prestige was part of the criteria

- additional charges should be more clear during the booking process. I would much prefer to know all of the potential additional charges upfront at the time of booking

We had an issue with the first hire car as it broke down. We had to make several calls to the Dollar Customer Service line over a 3 hour period trying to organise the car to be towed (and I've just had a phone bill for £115!). So not the best experience.

No issues.

Like: Our car hire from Dollar was processed quickly, efficiently and customer service was excellent. We were able to pick up our car and travel to our destination with no problems.
Dislike: .