10/10 van rental

Overall, it's pretty good.

They made the process whole process for me painless from start to finish. Phillip who I dealt with on the counter to the branch manager who helped with technical questions I had.

Simple, easy process that I will definitely use again.

Very satisfied

When picking up the car, the rental company said they hadn't received the prepayment from the Zuzuche website and asked us to pay in full. The total amount was higher than what was confirmed on the website, even though the car model was the same. I called the website's international customer service number, but despite their attempts to communicate with the rental company, the issue wasn't resolved. I'm not sure if the problem was with the rental company or the website, but ultimately we, the consumers, had to bear the loss of time and money. My first experience with Zuzuche was very disappointing. Additionally, the car wasn't provided with a full tank of gas, and when we returned it with less fuel, we were charged for the difference at a price 50% higher than at gas stations, plus an additional 20% tax. The rental company did not explain these charges when we picked up the car.

counter staff could not have been helpful practical and friendly, giving us great advice on where to go locally - advice that we followed and were pleased to have done so. Super straightforward on the dos and don'ts including the unique aspects of a Cornwall country lane. So far as I can see the price was way below other Penzance car hire.

all good.