Quick pickup and return, no sales pressure, courteous staff.

We were offered an upgrade which we took, agent was helpful clear and did not pressure us

Works well

I originally booked a manual transmission mini car, but I was given an automatic Citroen C5 Aircross at pickup. The roads in Spain are quite wide, so driving a larger car was no problem. The staff was very friendly, and the pickup and drop-off process was smooth.

It's okay, but the credit card pre-authorization requires a whopping 750 euros, otherwise, you're forced to buy a 120-euro full insurance. Really awful.

I booked online months ago including passport details, name, home address and DOB of both drivers to only have to do it all again when we pick up the car. Surely there is a quicker way of doing this. The drop off point in Madrid was difficult to find. No on the street signage to indicate location. Long wait for other renters to fill in their details that we missed transfer bust the airport. But overall the experience of using this rental company was good.