Overall satisfied.

Satisfied

Overcharged but didn't explain it. Charged my credit card without permission.

Extra charges. Total was 288 euros, they charged me an additional 281 euros, almost double. Even if Avis cars are cheaper, I won't rent from them again.

The overall experience with the store was good. However, we originally thought the store was in the train station, but it actually isn't and it's quite a distance away. (Two years ago, we booked in Berlin and the store was right in the train station, which was very convenient). When picking up the car, the store technician introduced the car to us. Since it was a model we were not familiar with, and before we understood everything, he said the boss needed him to leave and hurried away, leaving us clueless about how to use the in-car navigation (because each model is a bit different). We had to hit the road quickly and later figured it out at a rest stop by asking someone else for help.