Ezi rental car company gave me the worst service I've experienced in my over ten years of renting cars. Especially during pickup, I encountered difficulties: First, they challenged my international driver's license translation because it lacked a New Zealand Transport Agency stamp and asked me to pay onsite for a translation service. Then they gave me a downgraded car. Since it was late, I had to pay onsite to upgrade to the car I originally booked.
Overall, it was okay. The process was simple and fast. I booked a Toyota Corolla Cross, but only a Kia Niro was available at pickup. This car performs poorly on highways and mountain roads.
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