Pickup and drop-off were very smooth, and there were no issues with poor service attitude.

Returned the car with the tank almost full, but the drop-off location was hard to find and we took a wrong turn. There were no gas stations on the airport highway, so the gas level was one and a half bars short of full when returning the car. We suggested paying for the remaining fuel, which was rounded up to two bars plus a service fee, totaling 1,000 baht. A full tank costs 1,200 baht for 8 bars, yet they charged 1,000 baht for being just one and a half bars short. We felt this was excessive, but they said that’s their policy and charged us anyway.

Satisfied

Hertz and QEEQ did not coordinate well! QEEQ's pickup form did not allow me to get the car. After spending two and a half hours, Hertz saw we had elderly and children, so they gave us a car first and then coordinated with QEEQ. However, the car they gave us was not the Toyota I rented. Overall, very unsatisfied.

Hertz in Bangkok is very good. It's simple and efficient; picking up and returning the car is very easy. There's a dedicated person to take you to the store for pickup, and the service is very standard with no extra charges.