We rented the car for 2 days and returned it a bit late. They kindly extended the return time by half a day for free and even changed the drop-off location to somewhere closer to where we were staying. Really appreciate it.

This time, the vehicle was pre-assigned instead of choosing one at the parking lot, which is not ideal.

We wanted to upgrade the car model, but the available upgraded vehicle at the rental company would take two hours to get ready. We had to cancel the booking. Although we never used the car, we were charged because the rental company had 'confirmed the booking'.

Purchased insurance, but they still tried to upsell.

I came here feeling anxious, but the work efficiency was great. Later, I realized that the salesperson was the staff behind the counter. Therefore, having a conversation and being able to see the other person's computer screen to confirm information is very important because it’s easy to accidentally incur extra charges.