The remote key provided with the car had issues. Initially, I thought the battery was dead, but the rental company refused to replace it. I had to use the physical key to start the car, and every time I did, the horn would blare. Even after I paid to replace the battery, it still didn't work. This severely impacted my experience.

The car rental company staff was very casual when giving us the car, telling us to just pick any Jeep from a bunch. They didn't hand over a specific car with the keys, which I think is very irresponsible. The car had issues that were not noted on any form! Additionally, the car's system malfunctioned! The electronic key wouldn't open the car, and using the manual key triggered the alarm. With the help of locals, we waited for five hours for roadside assistance!

Both pickup and return were very quick

We arrived half an hour early that day, and they told us we had to wait until the time on the order to get the car. Then they informed us that the Jeep Wrangler we booked was not available, and we could either switch to a Dodge or wait until someone returned a car. What?! Shouldn't the rental company consider the turnover rate of their cars when placing orders? So we waited for nearly an hour and had several discussions before we finally got our car. Moreover, it felt like the staff were somewhat discriminatory towards Chinese people. Several foreigners next to us also arrived early, and they got their cars immediately with smiles, while we were treated as if we owed them money. Anyway, considering we eventually got the car, we decided to not pursue it further.

The processing efficiency was unexpectedly high.