The system was down when picking up the car, and I had to wait for two and a half hours to get it. I was completely worn out from waiting. I booked a fuel car, but without informing me in advance, they forced a fully electric car on me and refused to change it for various reasons. Do you have any idea how inconvenient it is to drive an electric car in Europe? A trip that takes 4 hours with a fuel car requires 6 hours with an electric car because you have to recharge every 150-200 kilometers, and charging in Europe is also not very convenient.

Satisfied

When I arrived at the store, the car I had reserved was unavailable. They offered me two options: either pay an extra 500 euros to rent a sedan or add nearly 1000 euros for a larger BMW X5. Since my reservation pick-up time had passed, refunds were not allowed. Ultimately, I had to pay three times the original price to rent a car. The service attitude was terrible, the pick-up process was slow, and their stance was basically 'either pay more or forfeit the prepayment.' I've had over ten years of car rental experience across many countries, but this was my first time booking through Zuzuche, and it turned out to be a very disappointing experience.

Not bad. It's a relatively large company.

The staff said there were no cars available and they needed to be arranged, which would take up to 25 minutes. However, I ended up waiting 45 minutes for the car. The staff's service attitude was acceptable.