Picking up the car was very convenient. The reserved XC60 was unavailable and required a transfer, but the front desk staff asked me if I would like a free upgrade to a BMW 4 Series.

None

Attentive and convenient service.

The location in Terminal 2 at CDG was a bit hard to find, perhaps because I was picking up at 8:00am, and the counter in the terminal wasn't open, so I had to go outside. However, general directions are given to how get there, and I was able to find it and had a smooth experience after that. Terminal 1 is a little more congested and hard to navigate, but all the staff was friendly.

Booking was fine- the app frequently logs you out and is not smooth, so hopefully they'll work to make a smoother user experience.

Like: Convenient location with very good rates and helpful staff.
Dislike: A small snag with car was effectively corrected.