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Search for Routes Car Rentals in Orlando

Excellent car, terrible pick up process

Reviewed: Wed, Jun 26, 2019
About Routes: 8.0 /10
I have mixed feelings about my experience renting a car through the website and location. Online it was not clear that the pick up location is offsite away from the airport. We took a shuttle to the pick up spot and there we experienced the worst pick up process ever. Even though the staff were courteous it was clear they were really understaffed and the process was very inefficient. We spent over two hours waiting to receive our car. However once we did receive our car we were very happy with the vehicle we received and we did not have any problems with it during our trip. Because of our long wait during the pick up, when we dropped the car off we didn’t even wait for the shuttle but chose to take an Uber back to the airport.
About QEEQ: 8.0 /10
Nissan Rogue image
Routes
Orlando International Airport(MCO)
Orlando
United States
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Orlando Airport

D.Johnson

View more >
Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Oct 3, 2019
“Big money saver!”
About Routes: 9.0 /10
This is the second time we’ve used Routes in Orlando and they’ve been great for us! We’ve had great cars both times and gotten an amazing deal each time as well!
About QEEQ: 10.0 /10
So user friendly and easy to use!

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Sep 12, 2019
“Bad experience”
About Routes: 4.7 /10
Very poor customer service and very rude. Very long waits with only a couple of people in line. Wouldn’t recommend to anybody.
About QEEQ: 10.0 /10
Easy booking

J.Gisi

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Fri, Aug 23, 2019
“Awful Customer”
About Routes: 6.3 /10
From the time my family entered the Routes building until I was able to drive away in my rental. It was close to 2 hours. The customer service was awful. It was like renting from the DMV. Pay the few extra dollars and rent from a better agency. I would never recommend them.
About QEEQ: 7.0 /10

D.Rabu

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Jun 20, 2019
“Very pleasant and professional staff.”
About Routes: 10.0 /10
Love it.
About QEEQ: 10.0 /10
Very easy to book

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Mon, Apr 15, 2019
About Routes: 5.3 /10
Vehicle had major drive line vibration issue. When I returned the vehicle early the staff could not issue a refund and instead directed me to contact their customer service department.

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