The car rental company was very friendly. I booked a compact car, but because I had four suitcases, they upgraded me to a Volkswagen Touareg at no extra charge. The car had only 10 kilometers on the odometer, almost brand new. The driving experience was excellent.

When returning the car, there was no inspection. They just took the keys and told me I could leave. Afterwards, they kept charging my credit card without notification, twice in total, amounting to over 1500 euros. I didn't receive any email detailing the charges either. I had already paid over 12,000 RMB for the rental, which included insurance. I hope the relevant authorities investigate this promptly and refund the charges.

Easy to pick up, very difficult to return. No one inspects the car during pick-up or return. You just pick up and drop off the keys at the counter and answer a few questions. The car was very new, only 4000+ kilometers, with a top speed of 200 km/h. Great value for money, highly recommended.

Warm reception, detailed explanations, very good!

Like: the staff were very friendly on pick up and drop.
Dislike: I forgot my Apple Air Pods Wireless Bluetooth Earphones in the passenger side cup holder on drop off and when I remembered I went back to the drop of area but the car was left for wash and they can not help me to locate the car and I was late for my flight. so can u help me and contact Budget and try to find my Air Pod.