The counter staff was not very friendly when I was picking up the car. They immediately recommended an upgrade, and when I declined, their attitude worsened. They then suggested buying additional insurance, and when I refused, they started mumbling. Now, Alamo offers self-service kiosks with Chinese language options, so I recommend using the self-service machines.

They made a mistake with my order and charged me over 500. I had to show them the order to fix it and finally got the right car type.

Renting the car was quick. There were quite a few people, but the process was short. After a few brief questions, we could pick up the car. The parking lot was huge, with various types of cars. Since I had a reservation, I went straight to my car and drove off. It was a yellow Camaro, a soft-top convertible. The interior had a pleasant scent and was very clean, almost like a new car.

The car seemed to have an electrical fault of sorts - we were worried it would break down a few times! The vehicle was relatively clean but there were lots of window smudges on the inside and out, and there wasn’t much washer liquid left to clean them. They seem to add on a lot of additional charges at the counter which aren’t particularly well advertised when you book it. We ended up spending as much at the front desk as we paid to originally hire the car so it ended up being twice as expensive as we thought it would be.

Quick and easy customer services

Like: New Car, fast return
Dislike: Pickup was slower than expected , 20-30 minute wait in line