When I arrived at the store, the car I had reserved was unavailable. They offered me two options: either pay an extra 500 euros to rent a sedan or add nearly 1000 euros for a larger BMW X5. Since my reservation pick-up time had passed, refunds were not allowed. Ultimately, I had to pay three times the original price to rent a car. The service attitude was terrible, the pick-up process was slow, and their stance was basically 'either pay more or forfeit the prepayment.' I've had over ten years of car rental experience across many countries, but this was my first time booking through Zuzuche, and it turned out to be a very disappointing experience.

Picking up the car 30 minutes early was not allowed. Despite booking an automatic vehicle, we were given a manual one. When requesting a change, the staff was arrogant and unhelpful.

The car had some issues when I got it, which the rental company didn't mention initially. The platform experience was good.

I arrived late to pick up the car, and my reserved model or an equivalent was not kept for me. I was forced to take another model, which was an electric car. It consumed energy very quickly and was not even fully charged when handed to me. Although the display showed 400 kilometers when fully charged, it could barely cover 200 kilometers in reality. I didn't dare to use the air conditioning. The experience was very poor. Additionally, they didn't provide an invoice for the cost promptly after the car exchange. Calling customer service was also challenging, especially choosing English language service. Overall, the experience was very disappointing, worse than SIXT.

車は最新の車両で極めて快適でした

ポイントの付与が不明確。また保険の要否が分かりにくい。ダイヤモンド会員のメリットが分かりにくい