The pick-up and drop-off process was extremely fast.

Found Budget at the airport, but the counter staff were not very friendly. They claimed there were no Clio cars available and asked me to pay an extra 5 euros per day for a Golf 7. They also charged me a 1000 lira deposit. After a long flight and lacking a local SIM card, I couldn't contact the rental company, so I agreed. However, I was quite dissatisfied with the local Turkish staff's attitude; they seemed like street gangs. The people at the pick-up point were nice though. The staff at the return point were all great. When returning the car, I got stuck in traffic in Istanbul, then went to a gas station to clean the car inside and out. The car return point at the airport was hard to find, so I was over an hour late, but they didn't charge me any extra fees.

The service for refunding the pre-deducted car fee was very poor.

Renting the car was very convenient. Just present your documents and driver's license at the airport counter to get the car. No extra verification needed. Then walk to the nearby parking lot to pick up the car. The car was relatively new, having only 20,000 km on it. However, it had many dents and scratches, which were all noted on the document. Therefore, returning the car was hassle-free. They did a quick check and it was fine. The fuel tank was full upon return, but later I noticed the document indicated three-quarters full. Not sure if it was circled by mistake, but the deposit was returned three days later with no extra charges. Overall, it was very convenient and the service was good.

Personnel très sympathique et professionnel.

Simple et rapide