GREEN MOTION Istanbul Kadikoy Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Joyce Fowler

Turkey

Reviewed: Wed, Jun 19, 2024

About GREEN MOTION: 2.0 /10

We purchased full insurance with zero deductible, but after returning the car, the rental company charged 6600 lira from our credit card without our consent. The rental platform has yet to resolve the issue and seems to have no control over the rental company. At pickup, the store aggressively pushed other models and charged the card without informing us.

GREEN MOTION

Istanbul

Turkey

1 days rental

Relevant Reviews on GREEN MOTION in Turkey

Stan Saroyan

Turkey

1 days rental

Reviewed: Mon, Jun 3, 2024

About GREEN MOTION: 10.0 /10

The service was excellent and the staff was patient. I opted for the basic insurance and there was no push to upgrade to full coverage. There was hardly any queue, only one person ahead of me, and the paperwork was processed quickly. A great experience.

About QEEQ: 10.0 /10

Joshua Stone

Turkey

1 days rental

GREEN MOTION

Istanbul Airport(IST)

Istanbul

Turkey

Reviewed: Thu, Nov 30, 2023

About GREEN MOTION: 2.0 /10

This was the worst car rental experience I've ever had. Since I didn't buy insurance when renting, the company accused me of causing a dent in the car door upon return. Without providing any proof, they directly charged me 13,000 lira, which is about 3,500 RMB. It took a month of complaints through the rental platform to get 2,000 RMB back. The rental company is truly deceiving, with no regard for after-sales service or customer rights. With the pre-authorization on my credit card, they could charge any amount they wanted. The after-sales service attitude was simply atrocious!