Picked up the car at Lisbon airport; the queue was quite long. It seemed many people rented from this company, probably because it's the cheapest. However, they provided bottled water while waiting, and the staff was very friendly. Note that Europcar charges extra for additional drivers, which was a first for me. Keep this in mind.

The wait time at the desk was long, they only fast tracked Europcar members, I would have though they should prioritise pre-booked customers as well.

Very good, no issues

Thankfully they switched me to an automatic for free and I got a GPS and Bluetooth

The car that they arrange for us was far from what we paid for. It was at 2017 model Skoda. The car had a lot of external damage and was a very very base model. I told the staff that I felt it was definitely less than what we had paid for and they were not willing to look for anything else more suitable. It is actually the second time they’ve given me a car inferior to the category I’ve paid for. I definitely expect much more from a highly reputable global company. They made us pay and extremely high excess removal price even though the car was well inferior. We actually paid more for the excess waiver fee on the totally scratched and dented older model car than we did for the actual car rental. After having a couple of good experiences with them at the cascais Europecar, I’m quite disappointed that the last two times I have been dealt a very bad hand and they’re not willing to be reasonable. And for this reason I don’t think I’ll ever recommend I go back there

The experience was terrible. The charge was double what was quoted on easyrentcars. The electric car would not charge as europcar gave us a charging card that did not work. They did not pick up the phone for hours to assist us; leaving us stranded in Portugal. Their response when the issue was raised was abysmal.