The car model was upgraded for free, and it was a brand-new car with only 300km mileage in Lisbon. Major rental companies are located within the terminal, while local brands require a shuttle bus (operates every 20 minutes) to pick up the car outside the airport in a commercial area.

The service staff were very attentive and friendly.

Picked up the car at Lisbon airport; the queue was quite long. It seemed many people rented from this company, probably because it's the cheapest. However, they provided bottled water while waiting, and the staff was very friendly. Note that Europcar charges extra for additional drivers, which was a first for me. Keep this in mind.

Europcar could not provide the reserved SUV. The first female counter staff told me that the reserved car was not returned by the previous car hirer. She then recommended a BMW X6 with additional cost Euro 300 per day but it was on promotion on that date that it was reduced to Euro 200 per day. I refused her recommendation. After about 15 minutes, she said there was only one car, but not SUV, was available. I checked that it was only a four doors car. I therefore complained the bad service of Eourpcar. Later a male duty manager came to me and said my reserved SUV was broken down. It was the different explanation to the former female staff. He was fooling around about 10 minutes and approached me again that a 7 seater car could be provided to me. He leaded me walking around about 5 minutes to find the car but he did not exactly know where it was. I waited at the office for about 5 minutes again. Eventually we checked the car and I accepted. A very unhappy experience with the service of Eoropcar. I will never hire car from this worst company again no matter go to where and will tell my friends not to use this company as well.

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