Waited for 1hour to be picked up from the hotel where the out of hours service should have been but wasn’t. Car was old, 87000k’s on it and badly damaged all round the vehicle.

Would highly recommend! The whole experience was great and I would be so happy using them again. Thank you so much!!

Great experience using EasyRentCars.com, especially being able to use the app!

On drop off, they will definitely go out of their way to find the smallest ding or scratch possible. I was charged $500+ for a tiny ding on the front bumper, even though the staff said it'd probably be around $150. Definitely not worth the cheaper car rental rate when they appear to make their money off small dings that you didn't cause.

A shallow 3 cm surface paint scratch on the front side panel costs 1183.35 NZD, which is insane, and it took EZU more than 5 weeks to provide the receipt of the repair service. 2000 NZD was charged on my credit card, of which 1183.35 NZD is still charged, and the insurance won't give any update on how the case of reimbursement is processing. Very bad experience. I don't know when I can get my money back.

Brandon was helpful, but little could he do to expedite the insurance reimbursement.

Provided car is very nice and like new condition. Great experince.