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Inexpensive choice with thoughtful touches but with room for improvement and "damage" charges

Reviewed: Thu, May 16, 2019
About EZU: 5.7 /10
The car had over 100,000 km on it with several scrapes and scratches, not that I cared, except that they charged me $83NZD for "damage" to the front and back of the car, however, in the pictures they sent I could not see any damage (I could be wrong, but if there was anything it was just minor scrapes that were indistinguishable from the rest of the scrapes and scratches already on the car). While the price was by far the lowest, and I did like their touch of providing a cell phone holder on the vent and a double USB 9V adapter to plug your phone cords into, it was very difficult to get a pickup from the airport since we were traveling internationally and did not have cell phone service. Likewise, they did not provide drop off instructions so when we arrived at 6:45am or so and no one was there and the gate was locked we were lucky to find the somewhat hidden and unmarked drop box attached to their gate (which appeared to technically be on the property next door which is a trucking or shipping company, so we took a chance on that being the EZU key drop box and not the trucking company drop box or a mailbox).
About QEEQ: 8.0 /10
Compact | Toyota Yaris 2013-2015 or similar

Relevant Reviews on EZU AUCKLAND AIRPORT

Virginia Wilson

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Reviewed: Tue, Sep 24, 2019
About EZU: 2.0 /10
When picking up the car, it didn’t have enough fuel. In Queenstown, there was only one staff member, and it took about an hour to get picked up and go to the company to get the car. When picking up the car, it didn’t have enough fuel.
About QEEQ: 10.0 /10

Dick Susan

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Reviewed: Mon, Jan 13, 2020
About EZU: 8.0 /10
No need to queue, the service was acceptable.

J.C.

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Economy | Mazda Demio or similar
Reviewed: Sun, Jun 16, 2019
“Good value car rental”
About EZU: 9.7 /10
Very competitive price car rental, good customer service.
About QEEQ: 10.0 /10

A.Vickers

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Economy | Suzuki Swift or similar
Reviewed: Sun, May 26, 2019
About EZU: 9.3 /10
Pick up and drop off was extremely prompt and efficient. Photos were taken of the car and a quick check done on drop off. Previously with a different rental company at drop off they went over it in minute detail that gave the impression that any little tiny stone chip would result in a charge but ezu indicated that little stone chip on the front would be considered normal wear and tear so that was comforting to us after our prior experience. we would definately use them again.
About QEEQ: 10.0 /10

A.Peters

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Intermediate | Toyota Corolla or similar
Reviewed: Sun, May 5, 2019
“good”
About EZU: 9.3 /10
I was happy with the car and price of the hire. It could have been better if the gps i hired wasnt set in chinese and needed to be changed back to english. By the time i was in the car and fitting it the girl behind the counter had already left the building to drop another customer off at the airport so had to wait for her to come back to sort the problem out and the bloke that was there had dissapeared also only reapearing just before the girl at the office returned. It would be good if i could have left earlier. The level of insurance cover to cover all claim excesses turned out to be through a different company to ezu so if i had to make a claim i would still have had to pay a $3000.00 excess and then claim that excess through the other insurance company if something was to happen I would rather have known about this before booking. Anyway the car went well and was fuel efficent and it did'nt give me any problems so I was happy about that.
About QEEQ: 9.0 /10

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