We were given a 10 year old car with visible signs of ware and rare. The air-condition did not work, which we mentioned on drop off. The staff told us that if we had phoned them they would have changed the car, but it would be an inconvenience for bus to have to go again to the company to get a different car, so we didn't bother. The staff were very friendly and polite.

1. They don't have counter at Athen airport, it is difficult to find the person who holding small sign plate indicate Europcar 2. They PIC in Europcar insisted to buy insurance for 60Euro 3. The car was not ready for pickup, we have to wait half an hour

KEDDY didn’t give any instructions about how to find their office or notice me that they work with europcar. When I found that information online, I went to the office and they told me that they half different policies that KEDDY. They price that I have booked had extra fees and the full insurance that KEDDY have given me didn’t work with europcar. The worst experience ever.

I asked the pick up/ return location Europcar staff if the car could be delivered to the place where I was staying and I was told that since I booked my car online I should speak with “the internet”. Poor customer service and bad approach.