This is my second time renting from this company. The first time was in Toronto, where they had a service counter at the airport, making both pickup and drop-off very easy. This time, I upgraded the vehicle at the counter to an SUV, which came with a very useful GPS.

Simple and fast

I asked for a Grand Cherokee but got a Mitsubishi Outlander instead. Although it's by car group, these two vehicles are clearly not the same level. After repeatedly requesting, I got a Ford Edge... still smaller than the Grand Cherokee, right? There were same-level Explorers nearby but they wouldn't give me one!

The staff at the Alamo rental location in Calgary were very good, patient, and meticulous.

The staff had a good attitude and the process was smooth.