The same poor service from Zuzuche (QEEQ). Problem resolution is slow and even the deposit takes a day to process. The actual car was a Skoda, not a Mercedes, despite their claims. AVIS pushes unnecessary insurance, leading me to buy two zero-deductible policies. Extra charges are more than half of what other companies charge and they do not provide a way to pay foreign traffic fines. Pathetic.

Booked a Mercedes, got a Ford

Avis is a very poor car rental company. They added extra insurance without permission and charged an extra day of rental.

Rented at Munich Airport. It's very convenient to complete the procedures on the first floor of the airport center. The car was in good condition. Returning the car was also very easy. The return location had staff directing parking, and the check-in process was finished in two minutes without needing to go back to the counter. Overall, it was a very pleasant trip.

No car available, asked to wait. No alternative / upgrade offered. Had to wait more than 30 minutes and then insisted on getting any vehicle, downgraded without much in savings. Paid extra for second driver. No mention of need for toll sticker even though we indicated cross border travel, so had to pay 100 euro fine.