The rental company did not inform us about needing to buy highway tickets when crossing borders. If you have no experience, it is easy to get fined without knowing.
They replaced my car with an SUV without informing me. Even after visiting the store three times, I couldn't get it changed. There was no one present when I returned the car.
We had a lot of luggage for 4 people, booked a Mercedes E-Class Estate, but were given an Alfa SUV. The luggage didn't fit, so we had to squeeze into the back seats.
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