Very pleasant and professional staff.

Routes is not ready to rent cars to travelers through your website! Counter agent is more a sales person than a customer service agent; their focus is to force the up-sell of peripheral services for the vehicle (insurances, etc.) Routes operates a non-transparent pedatory process. The renter is stuck at their remote location with little or no choice but to buy the additonal coverages and services because renter is stuck and/or eager to leave the situation because the rental process is stretching well beyond 45 minutes. I have rented 100s of vehicles even using EasyRents many times. Routes is the worst that I have experienced around the world and will never select them in an offer by EasyRents again. I suggest that you drop thme from your vendor list for your US domestic travelers but especially your international travelers!

Good platform--I have rented through Easyrentcars on several previous occasions. I recommend vetting your vendor partners more rigorously. Routes is not a good partner. I plan to contact the Florida Better Business Bureau concerning my experience.

The wait time to be picked up to the office was too long. Staff were not customer friendly.

Lady we set rental up with EXTREMELY RUDE, left us at counter 20 minutes, no explanation. Talking down to us entire time. VERY high pressured and RUDE

Pick up at airport took 45 minutes and another hour to get car was very frustrating way to start vacation

Easy to use

Dislike: The reservation did not say the shuttle name Route. I was looking for Essy Car Rental. I waited 45 min until I asked what color the shuttle was and they told me look for Route,