They charged us 20,000 RMB just for a small dent. It's outrageous.

The service from the staff was good. They informed us about the car's condition, fuel level, and other important details. Although they mildly promoted their 'all-inclusive insurance' product, it wasn't pushy, which was acceptable.

The car is a bit old and has some leaks.

It will be better if the staff tell us about the tunnel fee when we pick up the car

The people at the front counter became extremely short with us. We were working to figure out the credit card situation to pay for the downpayment and they started getting rude when we were asking questions to figure it out. They also made it seem they wanted us to buy the insurance rather then the down payment so they made the down payment as difficult as possible so we would just pay for the insurance.