Service attitude is indifferent. We returned the car in the evening, and since the rental company is not located at the airport and we had a flight early the next morning, we inquired if we could take the shuttle to the airport the next day. They bluntly and coldly replied 'no'. Terrible service!
This is the first time I felt scammed when renting a car, very frustrated. The staff did not inform us of any road condition precautions when we picked up the car, and they didn't inspect the car with us. As a result, we didn't realize that the car lacked essential tools like a spare tire and a jack. Later, we got stuck in the snow on a mountain and were trapped for two hours because we didn't have a shovel or other tools. Although we had full insurance, it did not include roadside assistance. When we called for help, they wanted to charge us 650 euros. A kind passerby eventually helped us, and we immediately called the company to cancel the assistance, only 20 minutes after our first call. However, they still insisted on charging us, even though their employee allegedly came for the rescue. We had no way to confirm if they had actually been dispatched. When we returned the car, they said we had to pay a basic rescue fee of 35,000 ISK. When I tried to explain and negotiate, they directly charged my credit card without my consent and forced me to sign, then rushed us to the airport. Their attitude was extremely rude. I spent 9,000 RMB on this car rental and received such poor service. I am extremely disappointed and upset. It was truly a horrible car rental experience.
“Rental company unprofessional, not responsible and not service oriented.”
About PROCAR RENTAL:7.0/10
Unprofessional, Rude & Poor Service. Upon getting the Mazda CX-3, Procar staff named Christian did not bother to check the car together. All he said was you go round and take pictures of the car. Shouldn't they have a more professional renting procedure for customer's peace of mind?
Car remote got cranky after the first few days. Thought was due to weak battery.
On my 12th day, at the peak of the water fall, car remote could not work. Tried for closed to 1 hour in the freezing weather, and it suddenly works.
On my 13th day, car broke down: Steering got very tied and indicator flashes pull over. Fortunately I was in a small town near petrol kiosk.
Called Procar hotline, they referred me to a technical expert and requested me to change battery of the remote control. To diagnosed the problem I have to walked 20 mins in the rain to a shopping center to replace the remote's battery, but the engine still failed to start.
Called Procar again, referred back to staff Christian. Requested him to checked my email of the dashboard indications, I sent. He got impatient and crudely exclaimed that he got 15 email addresses, which one am I referring to, when there is only one email stated on Procar website (Rude).
Instead of getting an agent to take over, he asked me to seek help from kiosk attendance to run start the car and eventually to call a service agent to charge the car battery. That was when the kiosk attendance spotted the broken belt. Service Agent also wasted much time driving to and fro to look for right tools to install the belt.
Wasted more than half a day of my leisure trip thus had to forego some destinations. Also had to pay for the service and got the refund later.
Procar staff could have been proactive to contact and liaised with a service agent instead of having their customer diagnose and communicating via the kiosk attendance. As a leisure traveler, it's devastating: lost time, lost Skype cost, traumatized and stressed.
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