PROCAR RENTAL - Procar Information, Car Rental Instructions & Policies

The people at the front counter became extremely short with us. We were working to figure out the credit card situation to pay for the downpayment and they started getting rude when we were asking questions to figure it out. They also made it seem they wanted us to buy the insurance rather then the down payment so they made the down payment as difficult as possible so we would just pay for the insurance.

wait too long to get the car. From departure gate, I spend almost 20 minutes to try to search for the person who pick me up for the car. After successful find that person, he ask me to wait for 15 min, he send other to et the car, after 15 min, he ask me to wait another 15 min , because there is anothetr person who wait them for almost 1.5 hour already. then after that, he send that person to pick up the car, ask me to wait another 15 min. end out I only successful reach there collection center after 1.5 hours. then take another 20 min to collect my car. When return car, they say got provide transfer to airport every 15 min, but end out I am waiting for 45 min for the transfer. conclusion, there is only one person there who incharge for pick up at airport, drive me to the car collection center, send people to airport from collection center. How can be done in 15 min for pick up and retuen. you need to expect at least 3 times of the times.

Unprofessional, Rude & Poor Service. Upon getting the Mazda CX-3, Procar staff named Christian did not bother to check the car together. All he said was you go round and take pictures of the car. Shouldn't they have a more professional renting procedure for customer's peace of mind? Car remote got cranky after the first few days. Thought was due to weak battery. On my 12th day, at the peak of the water fall, car remote could not work. Tried for closed to 1 hour in the freezing weather, and it suddenly works. On my 13th day, car broke down: Steering got very tied and indicator flashes pull over. Fortunately I was in a small town near petrol kiosk. Called Procar hotline, they referred me to a technical expert and requested me to change battery of the remote control. To diagnosed the problem I have to walked 20 mins in the rain to a shopping center to replace the remote's battery, but the engine still failed to start. Called Procar again, referred back to staff Christian. Requested him to checked my email of the dashboard indications, I sent. He got impatient and crudely exclaimed that he got 15 email addresses, which one am I referring to, when there is only one email stated on Procar website (Rude). Instead of getting an agent to take over, he asked me to seek help from kiosk attendance to run start the car and eventually to call a service agent to charge the car battery. That was when the kiosk attendance spotted the broken belt. Service Agent also wasted much time driving to and fro to look for right tools to install the belt. Wasted more than half a day of my leisure trip thus had to forego some destinations. Also had to pay for the service and got the refund later. Procar staff could have been proactive to contact and liaised with a service agent instead of having their customer diagnose and communicating via the kiosk attendance. As a leisure traveler, it's devastating: lost time, lost Skype cost, traumatized and stressed.

It will be better if the staff tell us about the tunnel fee when we pick up the car

We waited a bit at the airport for the shuttle to arrive at pick up. Car was in good condition with all defects marked with stickers. It was a Hyundai i10 which took two 24 inch long suitcases in its boot. Fuel consumption was at about 5.7L/100km and it was quite sufficient for winter driving on highways and main roads.