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Search for Europcar Car Rentals in Madrid
Reviewed: Tue, Oct 15, 2019
About Europcar: 10.0 /10
There were two service counters on-site, and luckily, there were no other customers when we arrived, so we didn't have to wait in line.
About QEEQ: 10.0 /10

Relevant Reviews on Europcar MADRID AIRPORT ADOLFO SUAREZ T1

Arlen Tracy

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Reviewed: Sun, Sep 15, 2024
About Europcar: 10.0 /10
A large and well-regulated company. This time the car was diesel again, and I had to refill AdBlue along the way. However, the company reimbursed the cost in cash upon return.
About QEEQ: 10.0 /10

Jodie Vaughan

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Reviewed: Mon, Jul 15, 2024
About Europcar: 8.0 /10
The car rental company is very responsible. When picking up the car, the staff recorded any newly discovered scratches on the rental form. The A3's trunk space was sufficient; I easily fit a 26-inch suitcase, a 22-inch suitcase, and a handbag.
About QEEQ: 10.0 /10

Maxwell Daniell

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Reviewed: Thu, Jan 11, 2024
About Europcar: 8.0 /10
Returning the car was difficult to find, we circled around several times since the navigation was inaccurate. Picking up the car was easy. We were convinced by the store to buy full insurance; the car rental was only 1800, but the insurance cost more than 4000. It's been over a month and the deposit hasn't been returned yet.
About QEEQ: 8.0 /10

Zero Bulwer

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Reviewed: Wed, Jun 12, 2019
About Europcar: 6.0 /10
They start working at 7 AM. How can I return the car if my flight is at midnight? There's no self-service drop-off box.

Omar Hazlitt

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Reviewed: Sun, May 5, 2019
About Europcar: 2.0 /10
When picking up the car, the sales repeatedly recommended insurance. Upon returning the car, the staff were extremely picky, trying hard to find tiny 'scratches' that were almost invisible. They assessed 360 euros in damage. I explained that it was already late at night when picking up the car and such small marks were not visible. Moreover, the staff was very busy and told us to just drive away. The return staff said: 'You used the car, and the pick-up record shows no damage, so you are responsible.' I refused to pay. Although they did not charge on the spot, they did not clearly explain whether the fee would be deducted from the credit card authorization. The whole service experience was filled with discrimination against Chinese tourists. We often reside in Europe and usually rent cars directly from local companies, where the process is hassle-free. This experience has tainted our otherwise perfect trip. Unless you have language difficulties, I do not recommend using this rental platform.

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From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8255510192