We rented the car for 2 days and returned it a bit late. They kindly extended the return time by half a day for free and even changed the drop-off location to somewhere closer to where we were staying. Really appreciate it.

Very satisfied

At the location, they tried to upsell me, claiming that California roads are difficult to navigate and suggesting a safer SUV upgrade for an additional fee. Their sales pitch was hard to refuse. Then they said I could choose any car between spots 60-99. A lot of misinformation followed, and I accidentally drove off in a car someone else had reserved. I couldn't exit the parking lot after scanning the QR code and had to return the car. The entire car rental process took almost 2 hours. In the end, I decided not to go with the SUV upgrade, got a refund for the price difference, and rented the sedan from my original booking. They gave me a car that's a tier higher than what I initially booked, which was a pleasant surprise.

Just okay, they aggressively pushed insurance.

Once we had a situation with low brake fluid. We purchased roadside assistance, which was great. They brought another car and towed away the one with the issue.