Satisfied

Both pick-up and drop-off were very convenient. It's close to the airport, and there's a free shuttle to the terminal.

When I went to pick up the car, they said the reserved model wasn't available and asked me to upgrade. I insisted that I had a reservation and asked them to check the parking lot. Eventually, they gave me the reserved model. I had already purchased full insurance, but they still added windshield insurance and other coverages, costing me 30% more. I used self-service return, and the next day I went back to get a receipt. They told me the computer was broken and couldn't process it. I left my email address and asked them to send me the receipt, but a week has passed and I still haven't received it.

I pick up the car at night so I didn't really check it thoroughly before driving off. The next morning I discovered that the seats are full of bread crumbs which is probably left by the previous user. Overall the car is ok except for dirty seats.

Car was not in its best condition. The clutch pedal was too hard.

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