Overall good. This is the third time I've used their cars, and the service has been pretty good each time.

Easy and great service. We decided to extend our car rental for 2 extra days. One phone call after hours up manager of budget and was organised. As it should be. No stress, easy. One thing on renting a car in the winter in a place like Whitehorse I would have imagined the cars would be all fitted with winter tyres. We found it difficult to access our Airbnb and drive g on many of the smaller roads around Whitehorse with summer tyres.

The counter staff tried to ask us to upgrade to BMW. We are not English speaking people so we didn’t realize what he said. When we pick up the car and check the contract, I realized we got extra charged. Then we went back to him to ask to change to original type car. He asked us to wait on the side, we waited for just few minutes and he passed the key to us said number 24, it’s the last parking lot on the left side, when we got there, there is no car. And we checked all the cars’ lisence plate then we got the car. It was on the right side and the first one not the last one. The number actually is 25. We feel the staff just wanted to trick us because we changed our mind to upgrade. Feel not good.

Good app

I rented the cheapest car but it proved inadequate. My wife actually got sick from the vehicle. It was too small and too tinny. That was entirely on me. I contacted Budget and the next day was able to exchange the small car for a 2019 Ford Taurus that proved to be awesome. Additionally, I rented the first vehicle at the airport and was able to exchange the vehicle in Victoria. I then was able to drop off the second vehicle back at the airport. Awesome service!

It was great. There was no drop in price however.

The car doesn't have adroid auto nor apple auto which is unexpected and inconvenient