Satisfactory

This was my first international car rental experience and overall, I am very satisfied! However, there was one minor inconvenience: When the staff handed over the car, it was quite 'quick'. They gave me the keys and left immediately. When I noticed the car only had half a tank of fuel, I had to go back down to the office (the rental cars were parked on the third floor rooftop, while the office was on the ground floor).

After having puncture in Paris I received poor direction and service from enterprise. Having found a garage Midas and then told to take vehicle to Speedy as that was authorised. Then we had to wait around 2.5 hours for a authorisation code from enterprise before tyres could be changed. Repeatedly contacted enterprise and was passed from department to department. The hole customer service fell far short of the required standard.