Very straightforward, no promotion of additional insurance or anything.

Short waiting time, staff were pretty friendly.

The service was excellent, and the car was provided quickly. The Audi A4 wagon was still new, with only 7200 kilometers driven. We drove over half of Germany and even went to Austria, covering more than 2300 kilometers in 6 days. We were reluctant to return the car.

They tried to sell me their full protection after refusing two cars with dents and scratches. One should be more careful when collecting the vehicle and should do a full check-up before getting in trouble when returning the vehicle. When staff would try to warn you if you do not take their full protection insurance while the other staff would try to blame you on scratches you did not make when returning the vehicle. Just be cautious and smart when dealing with both kinds of staff.

Thanks QEEQ. I was suspicious at the beginning when booking a vehicle with that rate but it turned to be the best experience I have ever had thanks to your service.