It was okay, but unfortunately the POS machine malfunctioned, which delayed us quite a bit. In the end, they had to manually record the credit card number to complete the deposit authorization.

Europcar is a big company, quite reliable with professional service. Excellent experience.

They didn't provide the car model I reserved, but the other services were satisfactory.

Very convenient, I will use it again next time.

I booked an Audi A4 wagon, but they gave me a Mercedes E220 wagon instead. Very satisfied! Picking up the car was just a matter of completing the paperwork at the counter and following the staff's instructions to get the car myself. Returning the car was even simpler: I handed over the keys at the counter, was asked if the tank was full, and was told everything was fine without them even checking the car. I picked up the car 2 hours early and returned it 1 hour late. No problem. Germans are so trusting and accommodating. Highly commendable!