I've always rented from this company; the cars are in great condition and almost always new. The rental and return process is simple, though it's a bit of a distance from the airport terminal. However, their shuttle service is very good.

Was good enough

To complicate to use

Ordered a compact, Rio or similar, but got the biggest car in the lot! A Dodge Durango no less! Lovely car to drive, although very thirsty. No complaints.

The car we got (Jeep) was much larger than the car we chose (Toyota). Although the size of the vehicle was not an issue for me, it did mean higher fuel costs. I'm not sure a vehicle the size I ordered was available. This could be an issue for others. There was no user manual in the car - we couldn't turn the internal lights off for a number of days until someone told us how. Even google couldn't help us (suggested taking the fuse out). However, the service from Routes was excellent and I would definitely use them again.

Like: Very friendly & efficient staff, they even gave us a free upgrade :) They provide a shuttle to & from the Viscount station.
Dislike: When we first called we didn't understand that the person was saying Routes, we thought they were saying Ruth"s. We eventually figured it out.