Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.

I contacted QEEQ help lines couple times, they have been helpful.

I got a pleasant surprise with car upgrade. Staff were very pleasant at pickup he was very friendly. Also got a brand new car.

It is awesome. My only comment is now I didn’t get my points and that I have to scan my final bill which I was not given and Routes said they would send it by email and till now it was not sent.

Terrible service. Due to a credit card machine issue on their end, we waited over an hour to have our rental processed. No apologies from staff. Terrible.

Routes was great. Had a great experience.

Like: Friendly staff with professional approach, explained everything required some helpful tips about the toll highway. Drop off was smooth.
Dislike: Nothing